Support
Technical Support
Start with the guides and common questions. If you still need help, send us an email directly.
Contact
numio@oritx.com
Include your device model, iOS version, Numio version, the affected screen, and reproduction steps so we can investigate faster. Do not send card numbers, full account numbers, identity documents, verification codes, or passwords.
Guides
Record Expenses with Shortcuts
Learn parameter preselection, categories, and automation for faster everyday entry.
FAQ
FAQ
- Does Numio upload my asset and subscription data?
- Numio is local-first. Asset, subscription, bill, and note data is stored on your device by default. If you enable automatic iCloud or WebDAV sync, or start a manual sync, the app writes backups to the location you choose. Numio does not operate its own sync server.
- Where can I find card face images?
- You can use images you have the right to use, or refer to third-party card face sites such as cards.haruka.hk, recommended by Xiaohongshu user “清澈”, and hi.zzz.moe/face, recommended by Xiaohongshu user “是王同学本人”. These sites are operated by third parties. Numio does not host, review, or endorse their content; please check source permissions, privacy, and security risks before use.
- Why did a reminder not appear?
- Please make sure iOS notification permission is enabled and that the reminder date is still in the future. Focus modes, Low Power Mode, or system notification settings may affect how reminders appear.
- How should I back up my data?
- You can export a JSON backup in the app and restore from that file when needed. You can also use iCloud/WebDAV for the latest sync and historical backups; each manual sync keeps an additional manual backup. Exported files and third-party cloud storage are under your control, so avoid sharing them with untrusted parties.
- Who handles Numio Pro purchases and restores?
- In-app purchases are handled through Apple StoreKit. Purchases, refunds, and subscription management follow the rules of your Apple ID and the App Store.